Cancellation Policy

Order cancellation 

We reserve the right to cancel orders at our sole discretion. You may cancel your order anytime before the items are shipped. 

Purchasing & Sale Policy 

Pricing, availability and sales taxes and duties.
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively “Sales Tax”) and Value-Added Tax (“VAT”) on purchases of taxable items from buyers located in certain jurisdictions where we have determined that we have a legal obligation to collect taxes for such purchases. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority.

Sales Tax and VAT will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions.

Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

Exchange

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help.  You can exchange items within 14 days of delivery.  
To be eligible for an exchange:

  • Item(s) must be in original condition, including but not limited to: no damage, original tags, and all original packaging included.
  • Item(s) must be disassembled how the item(s) was initially packaged, including all the parts, screws, padding, and accessories.

There are a few items that cannot be exchanged:

  • Open Box / Used items
  • Mattresses 
  • Homeware & Accessories 
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” or “Final Sale.”

You can return your item for a refund and purchase a different product that meets your needs. Please follow our process and policies described in our Refund Policy and Return Policy.
To Request an Exchange Contact Support


Returns Policy

We want you to be happy with your purchase, which is why we accept returns on items within 14 days of delivery.  You must contact us about any returns within 14 days of the delivery date to qualify for a resolution of the issue.  
To be eligible for a return, the item(s) must be:

  • In new or unused condition
  • Placed back in original packaging
  • Disassembled how the item(s) were initially packaged, including all the parts, screws, padding, and accessories.

There are a few items that cannot be returned:

  • Open Box / Used items
  • Mattresses 
  • Homeware & Accessories 
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” or “Final Sale.”  

Criteria for returns include the following:

  • Item(s) must include the return label and packing slip provided by Valyōu Furniture. Please note: Item(s) returned will not be processed without a Valyōu return label and packing slip.
  • Item(s) must be in original condition, including but not limited to: no damage, original tags, and all original packaging included.
  • Only include the item(s) to be returned in your shipping box.
  • Item(s) must be shipped and returned to Valyōu Furniture within three (3) days of receiving your Return Label or a request for a pickup is scheduled. 

Once we receive your returned item(s), our product team will evaluate the item(s) based on the criteria. The evaluation process may take up to 7 business days from receiving the return request. Valyōu Furniture reserves the right to determine eligibility and criteria for requested return item(s).

If Approved for your return request, we process your refund for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you a Valyōu credit that will be deposited in the original form of payment used to place the order.  Please follow our process and policies described in our Refund Policy.

If Not Approved for your return request, for any reason, we will notify you of the decision via email.  If your return request is not approved because the item(s) were inauthentic, you will have 14 days of receiving notice to:

  • Have item(s) sent back to you with delivery ship fees and service charges applied and paid for. 
  • Have Valyōu Furniture perform a zero waste assessment for disposal in our commitment to reducing the environmental impact of commerce sustainably.  These conservational methods of disposing item(s) may include material recovery, recycling or donating to a charitable organization.

If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) at our reasonable discretion.
To Submit a Request for a Return Contact Support.

Refund Policy

If Approved of your refund request, we will refund you for the amount you paid, less the shipping costs to and from you for the value of your original purchase. Refunds will be issued to the original form of payment used at the time of placing the order.

Refund Policy

If Approved of your refund request, we will refund you for the amount you paid, less the shipping costs to and from you for the value of your original purchase. Refunds will be issued to the original form of payment used to make the purchase.